Bringing Arts to the Heart of Our Community.

FAQ

Select the Frequently Asked Question below to see the answer.
Does my 2 year old need a ticket?

Children 24 months and under do not need a ticket.

Who do I contact if I have other questions?

E-mail us or call us at 604-476-2787. To reach a specific staff member you can view our staff directory here.

What should I wear?

We don’t have a dress code, feel free to dress up or stay casual!

Do you have a Lost and Found?

Please contact the Ticket Centre at 604-476-2787 ext.1 if you have lost or found an item. If items in our Lost and Found are not claimed after two months, they will be donated to a local charity.

Do you have Gift Certificates?

Gift Certificates are available in any denomination. To order, choose the Gift Certificates link at the top of the ticketing page or call the Ticket Centre at 604-476-2787.

Is this an accessible theatre?

Yes! We are wheelchair accessible and offer infra-red hearing reinforcement system for those with hearing impairments. Please notify the Ticket Centre if you require these or additional services at the time of booking. View our full accessibility details here!

I can’t find my tickets, what do I do?

Call the Ticket Centre at 604-476-2787 ext.1, and we can reprint them for you. There will be a $5.00 reprint fee for the entire order.

Where do I pick up my tickets?

Just stop by the Ticket Centre up to two hours before the performance to pick up your ticket the night of the performance. Keep an eye out for our Kin Crew Volunteers who help with Will Call at many of the shows.

What does the theatre seating setup look like?

You can view the Seating Map for the Main Stage Theatre here. Events in the Studio Theatre are usually General Admission and use a variety of different seating set-ups.

How do I purchase performance/event tickets?

You can purchase tickets by calling the Ticket Centre at 604-476-2787 (press 1 to go directly to the Ticket Centre), buying online, or drop by in person and visit the Ticket Centre.



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